If you need assistance, just dial the Suzuki Assist toll-free number printed on your windscreen sticker or push the ‘Request Assistance’ button on our smartphone app.
CALL OUR 0800 NUMBER
0800 929 394
Please have on hand the following information to give the phone operator:
- your name and location
- your licence plate number
- a description of the problem
- if possible, a telephone number (mobile) you can be contacted on.
Use Our Smartphone App
The Suzuki Assist app finds your location automatically using the phone’s GPS. It helps you tell our service agents what assistance you need easily and quickly. There’s also a link to turn on the torch, a map of our dealer network, and access to our website.
All day, every day
24 hour breakdown assistance
Wherever you are in New Zealand, 24 hours, 7 days a week, you can call you can call 0800 929 394 or tap the 'Request Assistance' button on the Suzuki Assist smartphone app to contact a Suzuki Assist contractor to carry out roadside repairs or have your vehicle transported to where it can be repaired.
Free tow to safety
If the vehicle has a mechanical related breakdown and that vehicle cannot be repaired on the spot to be mobile, the vehicle will be towed to the nearest Suzuki Dealer or, if you are in a metro area, it will be towed to the dealer of your choice.
If the vehicle has a flat tyre, the Suzuki Assist contractor will change the wheel with the vehicle’s serviceable spare. For those vehicles with a tyre inflator kit and the Suzuki Assist contractor agent is unable to facilitate the repair with this equipment, they will tow the vehicle to the nearest facility able to supply/or repair the wheel.
There is no charge to the client for any call out and/or towing provided standard terms and conditions are met.
If your vehicle has broken down due to a flat battery during working hours, Suzuki Assist will attempt to jump start your car. If this is not possible, Suzuki Assist will have your vehicle transported to the nearest authorised Suzuki service centre. If the jump start is successful, but the battery condition is suspect, take your vehicle to the nearest authorised Suzuki service centre immediately where the battery will be fully charged and checked. If required, it will be replaced free of charge as long as your vehicle is covered under the vehicle’s warranty.
If your vehicle has broken down due to a flat battery outside working hours, Suzuki Assist will attempt to jump start your car. If this is not possible, Suzuki Assist may offer to sell you a battery. The suspected faulty battery must be supplied to your nearest authorised Suzuki service centre at the earliest convenience, where the battery will be fully charged and checked. If found faulty and your battery is under warranty, you will be reimbursed for the full cost of the replacement battery.